We recognize that ordering used books online, sight unseen, requires trust. If you've ever tried to sell us your old books, you know firsthand how tough our standards are. By enforcing strict quality guidelines, we can guarantee that every book we sell is a good reading copy.
If you are unhappy with your purchase, reach out to us at orders@powells.com and we'd be happy to assist you.
We accept returns of products in their original condition within 30 days of receipt. We'll credit your account for the full amount paid. Refunds are issued in the original form of payment shown on the receipt.
New books with accompanying material that has been opened, such as: CDs, DVDs, or other electronic media
Opened games or DVDs (plastic wrap removed)
Powell's gift cards and eGift cards
Food items
Orders for books in quantities of 10 or more (of the same title)
Orders for books in quantities of 5 or more (of the same title) exceeding a sum of $300
If returning by mail, please package your return securely and affix a label with the following address:
Powells.com
Attn: Returns
2720 NW 29th Avenue
Portland, OR 97210
Please allow up to 2-3 weeks for your refund to be processed. Once processed, you will receive a return confirmation email. Shipping fees are non-refundable.
Contact Us if you have any questions.